FAQ

What ingredients are used and do you have SDS Sheets available?

At KINGS, we pride ourselves on transparency and compliance, distinguishing us in the professional market. Unlike our competitors, we openly share our premium-grade ingredients and adhere to regulatory standards, ensuring our products are both effective and safe. You can find ingredient lists directly on our bottles, with up-to-date Safety Data Sheets (SDS) available for each product. For access to these sheets, contact Admin@kingscleaningco.com.au, and we'll promptly send you the necessary files.

What if I’m not satisfied with the products? Can I get a refund?

Absolutely! We stand behind the superior quality of our KINGS collection with a 100% money-back guarantee. If you're not satisfied for any reason, send the items back to the address on our products, contact admin, and upon receipt, we'll refund your order, including shipping costs.

There's a mistake with my order. What should I do?

For any issues with your parcel, email admin@kingscleaningco.com.au with a photo of your package and a detailed description of the problem. We monitor our packing process closely and can cross-reference with your order to resolve the issue swiftly.

Are your products biodegradable and septic-safe?

Yes, all our products are 100% biodegradable and septic-safe, designed with the environment in mind.

How long will it take to receive my order? Will I get tracking information?

We strive to dispatch all orders within 1-5 business days via Australia Post. You'll receive a shipment notification with tracking details to monitor your delivery. We also keep an eye on all shipments to ensure they arrive as expected.

Is your entire product line made in Australia, including labels and triggers?

Indeed, our entire product range, including labels and PET bottles, is proudly manufactured in Australia, adhering to strict compliance and quality controls. While our professional-trigger system is sourced internationally, we ensure it's distributed through Australian distributors, supporting local businesses.

Are your products pet-friendly?

Yes, the Kings Collection is designed to be safe for pets when used as directed. We're committed to animal welfare and ensure our products are effective and safe for all family members, including the furry ones.

How can I clean my entire house with just 4 products?

Our carefully curated collection of 4 products covers all your cleaning needs, from the kitchen and bathroom to living areas and beyond. Each product is designed for specific tasks, ensuring efficient and effective cleaning throughout your home. Whether it's tackling tough grime, polishing surfaces, eliminating odours, or maintaining stainless steel, our collection has you covered.